SpectraNet, an intuitive, simple-to-use, self-service portal available 24/7. Our customer care portal provides a new level of experience – from instrument management, to knowledge base articles, to service requests – SpectraNet is designed to get our customers back to their research, quicker and easier than ever before
Create your account today to get full access to integrated content and world-class service and support.
Keep track of your instrument(s) – review warranty, service plan, or request service all in one dashboard.
Search, read, and bookmark thousands of Knowledge Base articles written by Ph.D. level scientists.
Getting support has never been easier—ask a question, request information, or submit a support ticket and quickly check status on your account.
Find all resources related to your instruments in one place – application notes, safety data sheets, certificates of analysis, videos, and user guides.
Keep track of service plans for each instrument. Know when plans are up for renewal, and ensure there are no gaps in coverage.
Incredible breadth of services that include fixed-price service plans, time and materials, qualification and validation, preventative maintenance, and relocation.