Service and Support

Comprehensive service solutions for your instruments and systems supported by a global network of factory trained engineers.



+1 800-635-5577

Monday to Friday 7am - 5pm Pacific Time



Monday to Friday 8am - 5pm GMT

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Spectranet customer portal

SpectraNet – Our new customer care portal

SpectraNet, an intuitive, simple-to-use, self-service portal available 24/7. Our customer care portal provides a new level of experience – from instrument management, to knowledge base articles, to service requests – SpectraNet is designed to get our customers back to their research, quicker and easier than ever before

Create your account today to get full access to integrated content and world-class service and support.

Visit SpectraNet

SpectraNet - Customer Portal
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Register your instruments

Keep track of your instrument(s) – review warranty, service plan, or request service all in one dashboard.

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Read Knowledge Base articles

Search, read, and bookmark thousands of Knowledge Base articles written by Ph.D. level scientists.

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File a support ticket

Getting support has never been easier—ask a question, request information, or submit a support ticket and quickly check status on your account.

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View additional resources

Find all resources related to your instruments in one place – application notes, safety data sheets, certificates of analysis, videos, and user guides.

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Track your Service Plans

Keep track of service plans for each instrument. Know when plans are up for renewal, and ensure there are no gaps in coverage.

Support Options

Incredible breadth of services that include fixed-price service plans, time and materials, qualification and validation, preventative maintenance, and relocation.

Knowledge Base

Knowledge Base and other key resources have been integrated into Spectranet and available to the public.

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Professional Services

Global service and support performed by factory trained service engineers

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Laboratory Automation & Customization Solutions

Complete solutions for a fully integrated lab automation workflow

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Service Plans

Flexible plans providing unlimited service and priority response by factory trained engineers

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Instrument Buyback Program

If you have a Molecular Devices instrument you no longer use, it may qualify for our Buyback Program. We actively purchase our pre-owned instruments and remove your anxiety of selling through online marketplaces. Based on the instrument size, we will either send you a prepaid box or send someone to pick it up.