COVID-19 RESPONSE - We are committed to supporting our scientific community during this pandemic. Learn more 

Services and Support

TECHNICAL SUPPORT

+1 800-635-5577

售前咨询:400-821-3787转1
售后咨询:400-821-3787转2

Monday to Friday 7am - 5pm Pacific Time

周一至周五,早上9点至下午5点30分

+44-118-944-8000

Unterstützung (kostenlose Telefonnummer) : 00800 665 32860
Unterstützung : +44 118 944 8000

Assistances (téléphone gratuit) : 00800 665 32860
Assistances: +44 118 944 8000

Monday to Friday 8am - 5pm GMT

 

Find regional support  

Spectranet customer portal

SpectraNet – Our new customer care portal

SpectraNet, an intuitive, simple-to-use, self-service portal available 24/7. Our customer care portal provides a new level of experience – from instrument management, to knowledge base articles, to service requests – SpectraNet is designed to get our customers back to their research, quicker and easier than ever before

Create your account today to get full access to integrated content and world-class service and support.

SpectraNet - Customer Portal
  •  instrument icon

    Register your instruments

    Keep track of your instrument(s) – review warranty, service plan, or request service all in one dashboard.

  • Article icon

    Read Knowledge Base articles

    Search, read, and bookmark thousands of Knowledge Base articles written by Ph.D. level scientists.

  • Support icon

    File a support ticket

    Getting support has never been easier—ask a question, request information, or submit a support ticket and quickly check status on your account.

  •  Document icon

    View additional resources

    Find all resources related to your instruments in one place – application notes, safety data sheets, certificates of analysis, videos, and user guides.

  • service plan icon

    Track your Service Plans

    Keep track of service plans for each instrument. Know when plans are up for renewal, and ensure there are no gaps in coverage.

Support Options

Incredible breadth of services that include fixed-price service plans, time and materials, qualification and validation, preventative maintenance, and relocation.

  • Knowledge Base

    Knowledge Base and other key resources have been integrated into Spectranet and available to the public.

    Learn More
  • Professional Services

    Global service and support performed by factory trained service engineers

    Learn More
  • Customization and Automation

    Complete solutions for fully integrated lab automation workflows

    Learn More
  • Service Plans

    Flexible plans providing unlimited service and priority response by factory trained engineers

    Learn More