Comprehensive service solutions for your instruments and systems supported by a global network of factory trained engineers.
+1 800-635-5577
售前咨询:400-821-3787转1
售后咨询:400-821-3787转2
Monday to Friday 7am - 5pm Pacific Time
周一至周五,早上9点至下午5点30分
+44-118-944-8000
Unterstützung (kostenlose Telefonnummer) : 00800 665 32860
Unterstützung : +44 118 944 8000
Assistances (téléphone gratuit) : 00800 665 32860
Assistances: +44 118 944 8000
Monday to Friday 8am - 5pm GMT
SpectraNet, an intuitive, simple-to-use, self-service portal available 24/7. Our customer care portal provides a new level of experience – from instrument management, to knowledge base articles, to service requests – SpectraNet is designed to get our customers back to their research, quicker and easier than ever before
Create your account today to get full access to integrated content and world-class service and support.
Keep track of your instrument(s) – review warranty, service plan, or request service all in one dashboard.
Search, read, and bookmark thousands of Knowledge Base articles written by Ph.D. level scientists.
Getting support has never been easier—ask a question, request information, or submit a support ticket and quickly check status on your account.
Find all resources related to your instruments in one place – application notes, safety data sheets, certificates of analysis, videos, and user guides.
Keep track of service plans for each instrument. Know when plans are up for renewal, and ensure there are no gaps in coverage.
Incredible breadth of services that include fixed-price service plans, time and materials, qualification and validation, preventative maintenance, and relocation.
Knowledge Base and other key resources have been integrated into Spectranet and available to the public.
Learn MoreGlobal service and support performed by factory trained service engineers
Learn MoreComplete solutions for a fully integrated lab automation workflow
Learn MoreFlexible plans providing unlimited service and priority response by factory trained engineers
Learn MoreIf you have a Molecular Devices instrument you no longer use, it may qualify for our Buyback Program. We actively purchase our pre-owned instruments and remove your anxiety of selling through online marketplaces. Based on the instrument size, we will either send you a prepaid box or send someone to pick it up.