Services and Support

TECHNICAL SUPPORT

+1 800-635-5577

Monday to Friday 7am - 5pm Pacific Time

+44-118-944-8000

Monday to Friday 8am - 5pm GMT

 

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Online Support

Support Options

Incredible breadth of services that include fixed-price service plans, time and materials, qualification and validation, preventative maintenance, and relocation.

  • Technical Support

    Request global support or access our Knowledge Base for product information

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  • Professional Services

    Global service and support performed by factory trained service engineers

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  • Customization and Automation

    Complete solutions for fully integrated lab automation workflows

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  • Service Plans

    Flexible plans providing unlimited service and priority response by factory trained engineers

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Knowledge Base

Visit the Knowledge Base for answers and to request help



Instrument Buyback Program

If you have a Molecular Devices instrument you no longer use, it may qualify for our Buyback Program. We actively purchase our pre-owned instruments and remove your anxiety of selling through online marketplaces. Based on the instrument size, we will either send you a prepaid box or send someone to pick it up.