Flexible plans providing unlimited service and priority response by factory trained engineers
Fixed price service plans maximize productivity and reduce downtime
Our Service Plans offer comprehensive coverage for your instruments supported by a global network of factory trained engineers. With a selection of field and depot service programs, our solutions minimize downtime, and provide predictable costs. Our portfolio of service plans includes Performance Assurance Service Plan, Essential Protection Service Plan, and Compliance Assurance Service Plan. All our service plans eliminate the risk of unexpected expenses.
Annual preventive maintenance ensures that your instruments are running at peak performance and verify that the instrument meets operational specifications.
Experience priority response
Rest assured that your call will receive priority response that results in reduced downtime.
Fulfill compliance requirements
The Compliance Assurance Service Plan ensures compliance for regulated environments. The plan conforms with US and EU Pharmacopeia guidelines.
Service Plan for Laboratory Priorities
Performance Assurance Plan
This plan delivers the most integrated level of service and is critical for instruments where reducing operational risk, optimizing instrument performance, and maximizing uptime is of utmost importance. This plan includes PM service.
Essential Service Plan
This plan is designed to deliver a core level of service and is appropriate for systems central to laboratory operations, providing quality repair with minimum resolution time.
Instrument compliance for regulated environments is ensured to maximize uptime and maintain instrument reliability to meet your compliance requirements. This plan includes a PM OQ service.
Custom service plans
If our fixed price service plans don’t meet your needs, we can design a solution to address your specific requirements. We also offer coverage for instruments across multiple locations.
Factory trained engineers
To ensure your system operates reliably and performs according to operational specifications, we recommend you use factory-approved parts installed by our qualified and service personnel.
PhD level scientific team
Our engineers are supported by the Technical Support Team of PhD scientists who understand your research and instrument needs.
Service Plan Feature Comparison Chart
Maintenance, repair, and customization
center (Depot)6 service features
- Two PM plans are available for select instrument platforms.
- Priority response varies by region and specific service agreement. Please consult with your regional Service and Support Center for additional information.
- Loaner units for selected instruments only and subject to availability.
- Updates apply to selected hardware updates and minor software updates. Inclusions vary by instrument model.
- Where available and for selected instrument platforms.
- Repair completed at local Molecular Devices repair center.