Service Plans
Flexible plans providing unlimited service and priority response by factory trained engineers
Fixed price service plans maximize productivity and reduce downtime
Our Service Plans offer comprehensive coverage for your instruments supported by a global network of factory trained engineers. With a selection of field and depot service programs, our solutions minimize downtime, and provide predictable costs. Our portfolio of service plans includes Performance Assurance Service Plan, Essential Protection Service Plan, and Compliance Assurance Service Plan. All our service plans eliminate the risk of unexpected expenses.
Features
-
Performance Assurance Plan
This plan delivers the most integrated level of service and is critical for instruments where reducing operational risk, optimizing instrument performance, and maximizing uptime is of utmost importance. This plan includes PM service.
-
Essential Service Plan
This plan is designed to deliver a core level of service and is appropriate for systems central to laboratory operations, providing quality repair with minimum resolution time.
-
Compliance Plans
Instrument compliance for regulated environments is ensured to maximize uptime and maintain instrument reliability to meet your compliance requirements. This plan includes a PM OQ service.
-
Custom service plans
If our fixed price service plans don’t meet your needs, we can design a solution to address your specific requirements. We also offer coverage for instruments across multiple locations.
-
Factory trained engineers
To ensure your system operates reliably and performs according to operational specifications, we recommend you use factory-approved parts installed by our qualified and service personnel.
-
PhD level scientific team
Our engineers are supported by the Technical Support Team of PhD scientists who understand your research and instrument needs.
Latest Resources
Resources of Service Plans
Flyer
Why recertify your validation plate?
Why recertify your validation plate?
Annual recertification of your validation plates ensure that they meet specifications and give you confidence in the performance of your instrument. Only Molecular Devices has the ne…
-
Flyer
Service plans to maximize your productivity
Service plans to maximize your productivity
Each instrument’s functional level will evolve over its operational life cycle—changing with the laboratory environment, assay conditions, usage, role in experimental workflow, compl…
AcuityXpress Drill Down from Principal Components Analysis to an Image
AcuityXpress Drill Down from Plots to Images
Plan Options
Service Plan Feature Comparison Chart
|
On-site service feature |
Performance Assurance |
Compliance Assurance |
Essential Protection |
|---|---|---|---|
| Unlimited service calls |  |
|
|
| Repair parts | |
|
|
| Labor and travel | |
|
|
| Response time2 | Priority | Priority | Priority |
| Preventive maintenance | 1-2 per year |  |
|
| Operational Qualfication with Preventive Maintenance | |
1-2 per year | |
| Loaner unit3 | |
|
|
| Hardware and firmware updates4 | |
|
|
| Factory-trained engineers | |
|
|
| On-site application support5 | |
|
|
| Ph.D-level technical support access | |
|
|
| Molecular Devices factory-approved parts | |
|
|
| Online support resources | |
|
|
|
center (Depot)6 service features |
Performance Assurance |
Essential Protection |
|
| Unlimited service | |
|
|
| Repair parts | |
|
|
| Labor and shipping | |
|
|
| Response turnaround time | Priority | Priority | |
| Preventive maintenance | 1 per year | |
|
| Loaner unit3 | |
|
|
| Hardware and firmware updates4 | |
|
|
| Factory-trained technicians | |
|
|
| Ph.D-level technical support access | |
|
|
| Molecular Devices factory-approved parts | |
|
|
| Online support resources | |
|
|
- Two PM plans are available for select instrument platforms.
- Priority response varies by region and specific service agreement. Please consult with your regional Service and Support Center for additional information.
- Loaner units for selected instruments only and subject to availability.
- Updates apply to selected hardware updates and minor software updates. Inclusions vary by instrument model.
- Where available and for selected instrument platforms.
- Repair completed at local Molecular Devices repair center.