Your partner in the battle against COVID-19

Your partner in the battle against COVID-19

Committed to supporting scientists in their research of COVID-19 cellular response and vaccine development

To Our Valued Customers,

We hope that you and your loved ones are healthy during this challenging time.

As COVID-19 continues to impact the globe, we want to ensure that our partners are fully informed on how Molecular Devices and Danaher are continuing to support you during this difficult period.

We have implemented a work from home policy, however, our offices around the globe remain open and operational, minimizing disruption to our service agreements. Our business continuity plan ensures that we offer our customers uninterrupted access to products, technical support, and services. Our inventory supports current global order fulfillment. If you have immediate needs for either priority support or shipments, we will be happy to meet your needs.

During this difficult time, with regards to COVID-19 and the current market volatility, we will continue to partner with you to help advance your research. We will update you as developments occur, but meanwhile, please remain safe. Should you have any questions or technical support during this time, please let us know.

Thank you,

Susan Murphy

President Molecular Devices

Susan Murphy - President Molecular Devices

Virtual Customer Service Options

Social distancing has us implementing new, effective ways to continue serving scientists so that their experiments and discoveries carry on – uninterrupted.

Our sales, training, and technical support teams are on the virtual frontlines with our customers, conducting remote product demonstrations, webinars and more for the innovative solutions Molecular Devices offers.

And because time is of the essence, global express processing and shipping is now available for many of our bioanalytical systems.

virtual customer service

Molecular Devices associates stand ready to empower our clients in this everchanging environment, with personalized, remote service – when and where they need it.

Express shipping for COVID-19 research


We understand this is a challenging time for our customers who have accelerated their efforts to combat COVID-19. Many have told us of the urgency to expedite turnaround time related to getting instruments into their labs.

To meet this need, we have implemented express processing and shipping on microplate readers, biopharma and cellular imaging systems. Applications include:

  • Cell line engineering for screening applications using targeted approaches (e.g. CRISPR/Cas9, TALENs, etc).
  • Development of stable, high-producing mammalian cell lines used to manufacture vaccines, recombinant proteins, and monoclonal antibodies
  • Antibody discovery using hybridoma and/or phage display technologies
  • Single cell sorting of B and/or T lymphocytes

COVID-19 Relief Efforts


Together with our associates, we’re supporting organizations in the fight against COVID-19.

Here are some of the ways we’ve given back:

  • Donated 2,500 surgical masks to the Valley Medical Center Foundation in Santa Clara, Calif., with countless other associate-made protective masks donated to health care workers through organizations like Masks for Heroes
  • Associate contributions to hunger-relief nonprofits like Second Harvest of Silicon Valley
Spectra

As a Danaher Corporation OpCo, we are also participating in the company’s giving program. Following Danaher’s $1 million USD donation spread evenly across four select non-profits focused on COVID-19 relief efforts, Danaher is matching our associates’ monetary donations 2:1 (up to an additional $1 million USD total) to these same organizations:

We remain grateful for those on the front lines of this pandemic and for the opportunity to support their efforts. We are all in this together.