Professional Services
Global service and support performed by factory trained service engineers
Incredible breadth of services from validation to relocation
Our Professional Services provide comprehensive support for your instruments backed by a global network of factory trained engineers. By contacting our Professional Services Team, you’ll rest assured that your instrument will receive factory approved parts and operate according to specification. Our portfolio of services includes Fixed Price Services, Time and Material Repairs, Qualification and Validation Services, and As Found Testing Services.
Features
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Digital IQ OQ PM
Unique qualification solution preserves the documentation of legacy services in a digital and compliant format that can be accessed remotely and conforms to US and EU Pharmacopeia guidelines.
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As Found Testing
Instrument performance evaluation demonstrates the working status, ”as is”, with no adjustments made to the device.
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Plate recertification
Annual recertification of your validation plates provides assurance that they meet specifications. SpectraTest® Validation Plates require specialized knowledge and equipment for recertification.
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Factory trained engineers
Our global service engineers follow a stringent Quality Management System certified under ISO 9001. This commitment to quality ensures a consistent and reliable track record.
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Factory-approved parts
To ensure your instrument operates according to specifications, we recommend you use factory-approved parts. Our parts are evaluated in conformance with ISO 9001 International Standard.
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PhD level scientific team
Our engineers are supported by our Technical Support Team of PhD scientists who understand your research and instrument needs.
Latest Resources
Resources of Professional Services
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Why recertify your validation plate?
Why recertify your validation plate?
Annual recertification of your validation plates ensure that they meet specifications and give you confidence in the performance of your instrument. Only Molecular Devices has the ne…
Brochure
Ensure Ongoing Compliance for your Molecular Devices Microplate Readers
Ensure Ongoing Compliance for your Molecular Devices Microplate Readers
Learn how Molecular Devices can qualify your Molecular Devices® microplate readers in GLP or GMP environments using the new Compliance Assurance Digital IQ/OQ/PM services.