Time and materials repair
Global service and support performed by factory trained service engineers
Repairs
Lower labor rates. Simpler travel costs. The same trusted Molecular Devices service.
We don’t just repair instruments—we protect your science. Powered by PhD‑level technical support, factory‑approved repair parts, and OEM‑certified engineers, Molecular Devices keeps your data precise and your scientific discoveries on track.
Lower, market‑aligned labor rates make urgent service needs easier to justify and approve internally.
Simpler, predictable travel fees with flat, zone‑based pricing—not influenced by traffic or distance, no surprises.
The same trusted service quality, delivered by OEM‑certified engineers using proven diagnostics and factory‑approved parts.
Clearer, more transparent quotes that are easy for you to review and approve.
Modernized pricing aligned to customer expectations, without reducing scope, expertise, or service standards.
Planned Maintenance Services
Lower labor rates. Simpler travel costs. The same trusted Molecular Devices service.
Maximize instrument performance on a limited budget. Powered by PhD‑level technical support, factory‑approved repair parts, and OEM‑certified engineers, Molecular Devices keeps your data precise and your scientific discoveries on track.
Onsite or Depot Preventive Maintenance Services
Protect performance. Maximize uptime.
- Reduce downtime with proactive service that prevents unexpected failures
- Ensure data integrity through calibrated, optimized optical performance
- Extend instrument life with routine care of critical components
- Improve assay reliability with consistent, reproducible results
- Lower total cost of ownership by avoiding costly repairs and disruptions
Onsite Qualification Services
Maximize performance. Ensure compliance.
- Centralize records with secure, digital documentation for all service activities
- Stay audit-ready with complete validation, maintenance, and repair history
- Meet regulatory standards (FDA 21 CFR and EudraLex Volume 4 guidelines) with certified service engineer execution
- Simplify compliance with standardized IQ/OQ/PM documentation
- Ensure proper installation (IQ) with verified, documented setup
- Validate performance (OQ + PM) with comprehensive testing, calibration, and inspection
Validation Plate Recertification Services
Annual recertification ensures plates meet specifications and maintains confidence in instrument performance.
- ISO 17025 accredited (A2LA) for NIST/NMI-traceable accuracy
- Recertified using gold & reference standard readers for full traceability
- Factory-approved repairs with validated parts, when needed
- Fast turnaround ≤5 business days (expedited service available for an additional charge)
Features
Digital IQ OQ PM
Unique qualification solution preserves the documentation of legacy services in a digital and compliant format that can be accessed remotely and conforms to US and EU Pharmacopeia guidelines.
As Found Testing
Instrument performance evaluation demonstrates the working status, ”as is”, with no adjustments made to the device.
Plate recertification
Annual recertification of your validation plates provides assurance that they meet specifications. SpectraTest® Validation Plates require specialized knowledge and equipment for recertification.
Factory trained engineers
Our global service engineers follow a stringent Quality Management System certified under ISO 9001. This commitment to quality ensures a consistent and reliable track record.
Factory-approved parts
To ensure your instrument operates according to specifications, we recommend you use factory-approved parts. Our parts are evaluated in conformance with ISO 9001 International Standard.
PhD level scientific team
Our engineers are supported by our Technical Support Team of PhD scientists who understand your research and instrument needs.