Obsolescence Notification for OCTET QK384 System

Jan 03, 2018

Pall ForteBio is announcing the end of sale of new and refurbished Octet QK384 systems worldwide on January 3, 2018. The Octet QK384 systems will reach their end of guaranteed support (EGS) on December 31, 2022. As you approach the end of the guaranteed support period, you have the choice of upgrading your system or continuing support on your Octet QK384 system.

Pall ForteBio is announcing the end of sale of new and refurbished Octet QK384 systems worldwide on January 3, 2018. The Octet QK384 systems will reach their end of guaranteed support (EGS) on December 31, 2022. As you approach the end of the guaranteed support period, you have the choice of upgrading your system or continuing support on your Octet QK384 system.

Pall ForteBio is committed to providing the highest level of customer care for all our products. Please see below for key timelines and support options that are now available for the Octet QK384 systems.

  • January 3, 2018: End of sale of new and refurbished Octet QK384 systems
  • December 31, 2021: Last day to purchase annual Service Contracts for Octet QK384 systems*
  • December 31, 2022: End of guaranteed support for Octet QK384 systems

*Last day to purchase annual Service Contracts for the specified system, covering up to the EGS date. After the EGS date, Pall ForteBio will continue to offer time and materials support on a best-effort basis.

Replace Your Instrument
Our Octet systems have evolved significantly in recent years and this presents an opportunity to step into a new dimension of performance.We have attractive trade-in offers in place to facilitate a smooth transition from the Octet QK384 system to an Octet RED384, HTX system or the newly launched Octet RED96e systems.

Keep Your Instrument
You can continue to purchase comprehensive and basic service contracts, performance maintenance and certification offerings for the Octet QK384 system that are valid up until the EGS date. After that date, on-demand services can be purchased on a time-and-materials basis but parts availability is not guaranteed.

We’re Here to Help
For more information, please contact your local sales or service representatives or fill out our technical support form.