Coordinated Vulnerability Disclosure (CVD) Policy
At Molecular Devices, we make scientific breakthroughs possible for academic, pharmaceutical, government, and biotech customers. To achieve this, we uphold core values that define our responsibility to those we serve. Among them: an unwavering commitment to the safety and security of users. Therefore, we believe in continuously improving to address the ever-evolving privacy and cybersecurity landscape.
In response to potential threats to cybersecurity, Molecular Devices has formed a global product security team to assess vulnerabilities and determine responses within a coordinated vulnerability disclosure (CVD) process. These efforts allow the company to continually learn from vulnerability test information submitted to us by customers and security researchers.
This CVD process applies to the reporting of potential cybersecurity vulnerabilities in Molecular Devices products and services.
Contact information and CVD submission process
Potential security vulnerabilities or privacy issues with a Molecular Devices product should be reported through: https://support.moleculardevices.com/s/create-case A new account can be created if you are not an existing customer. We ask that you please refrain from including sensitive information (e.g., sample information, PHI, PII, etc.) as a part of any submissions to Molecular Devices. Please provide the following information in your submission:
- Your contact information (e.g., name, address, phone number, and email)
- Date and method of discovery
- Description of potential vulnerability
- Product or service name
- Version number
- Configuration details
- Steps to reproduce
- Tools and methods
- Exploitation code
- Privileges required
- Results or impact
What happens next
Upon receipt of a potential product vulnerability submission, Molecular Devices will:
- Acknowledge receipt of the submission within five (5) business days
- Work with specialised product teams to evaluate and validate reported findings
- Contact the submitter to request additional information, if needed
- Take appropriate action
When conducting your security research, please avoid actions that could cause harm to users or products. Note that vulnerability testing could negatively impact a product. As such, testing should not be conducted on active products. If there is any doubt, please contact a Molecular Devices representative.
Molecular Devices reserves the right to modify its coordinated vulnerability disclosure process at any time, without notice, and to make exceptions to it on a case-by-case basis. No particular level of response is guaranteed. However, if a vulnerability is verified, we will attribute recognition to the researcher reporting it, if requested.
CAUTION: Do not include sensitive information (e.g., personal identification or proprietary information) in any documents submitted to Molecular Devices. Comply with all laws and regulations during your testing activities.
Note: When sharing any information with Molecular Devices, you agree that the information you submit will be considered non-proprietary and non-confidential and that Molecular Devices, is allowed to use such information in any manner, in whole or in part, without any restriction.