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Service Plans
Service That Protects Your Budget, Performance, and Confidence
Regional Service Plan Availability
The Service Plans described on this page are currently available in North America only.
For Service Plans available outside of North America, please refer to the region-specific Service Plan flyers available in the Resources section.
Our Service Plans offer comprehensive coverage for your instruments supported by a global network of factory trained engineers. With a selection of field and depot service plans, our solutions minimize downtime, and provide predictable costs. Our portfolio of service plans includes Ultimate Service Plan, Premium Service Plan, and Core Plus Service Plan and Core Service Plan.
All service plan options come with:
Predictable costs with fixed annual pricing—no surprise repair expenses
Maximize uptime with prioritized response and faster issue resolution
Expertise From PhD-level OEM support and Factory certified service engineers
Reliable performance Using approved parts, corrective service procedures
Enhanced reliability with optional firmware updates* (*Applied only with customer permission)
Faster research ramp-up Field Applications Scientist led Instrument, Software, and General Applications Training
Features
Ultimate Service Plan:
- Fast response (4‑hr support, target 48‑hr onsite) minimizes downtime, protects precious samples and keeps your scientific discoveries on track.
- Centralized OEM service records and PM/IQ/OQ digital documentation simplify audits and compliance.
- A no‑charge requalification post corrective procedures ensures continuity
- 2‑day onsite/virtual Field Applications Scientist led Instrument, Software, and General Applications Training per site
Core Plus Service Plan**:
- Proactive preventive maintenance and priority response maximize uptime and speed resolution
- 1‑day virtual Field Applications Scientist led Instrument, Software, and General Applications Training per site
Core Service Plan**:
- Priority response for corrective procedures ensures reliable data, and on time results.
- 1‑day virtual Field Applications Scientist led Instrument, Software, and General Applications Training per site
Premium Service Plan:
- Target 48‑hour onsite response and proactive preventive maintenance minimize downtime and protects samples.
- 1‑day onsite/virtual Field Applications Scientist led Instrument, Software, and General Applications Training per site
**Core and Core Plus service plans are available with onsite and MRC options. Add-on services with PM and PMOQ can be quoted separately.
Latest Resources
Plan Options
Service Plan Feature Comparison Chart
Ultimate
Premium
Core Plus
Core
Onsite response time
Target 48h*
Target 48h*
Priority
Priority
Tech support
4 hours response time
●
●
●
Annual PM Service
1
1
Annual PM/OQ Service included
1
Onsite repairs (parts + travel + labor)
●
●
●
●
Depot repairs
(parts + labor + shipping)
Overnight parts (based on stock)
●
●
●
●
Certified service engineers
●
●
●
●
Instrument, Software, and General Applications Training (FAS)**
2 days (virtual/onsite)
1 day (virtual/onsite)
1 day (virtual)
1 day (virtual)
Requalification (OQ) after repair
●
Online support (SpectraNet)
●
●
●
●
Loaner instrument when available
●
●
Use customer computer
●
Inst. service history documentation
●
●
●
●
Cartridge
1 per unit
1 per unit
1 per unit
Fluorescence polarization calibration
●
Temperature validation
●
UV validation
●
As found
●
One relocation (in same building)
●
●
Firmware updates
●
●
●
●
Additional services offered
Additional PM
●
●
●
●
Additional PMOQ
●
*Zone 1+2 **One training session per site
- Two PM plans are available for select instrument platforms.
- Priority response varies by region and specific service agreement. Please consult with your regional Service and Support Center for additional information.
- Loaner units for selected instruments only and subject to availability.
- Updates apply to selected hardware updates and minor software updates. Inclusions vary by instrument model.
- Where available and for selected instrument platforms.
- Repair completed at local Molecular Devices repair center.