IonWorks Technical Support

Contacting Molecular Devices Technical Support

For application support, contact your regional field application scientist. If you do not know your field application scientist, or to report an instrument problem, contact our technical support department at 1-800-635-5577.

IonWorks Quattro Technical Support Documents

• Application Note #1: Optimal assay conditions for hERG pharmacology studies
• Application Note #2: Parallel resistance calculator: seal resistance distributions and the transfer of assays from single-hole to population PatchPlate substrates
• Application Note #2 Good Data Example (.XLS)
• Application Note #2 Poor Data Example (.XLS)
• Application Note #03: IonWorks software version 2 broadens the experimental repertoire of the IonWorks HT and IonWorks Quattro systems
• IonWorks Quattro Bulletin: Calcium- and Magnesium-Free Wash Buffer Substantially Reduces Salt Deposits on Pipettor Needles

IonWorks HT Technical Support Documents

• Technical Note #1: Leak current subtraction method for IonWorks HT
• Technical Note #2: Molecular adsorption to polypropylene compound plate may reduce potency measurements
• Technical Note #3: Stable Ra values measured with the IonWorks HT electrode substrate
• Technical Tip #1: Increased seal resistances by placing PatchPlates™ in a dessicator
• Technical Tip #2: Re-installing IonWorks HT software on the host computer
• Technical Tip #3: Saving Filters and Metrics settings into a new protocol file
• Technical Tip #4: Wash pipettor utility
• Technical Tip #5: Test electrodes utility
• Technical Tip #6: Sample Excel template for cell line optimization analysis (accompanying Excel files below)
• Technical Tip #6 Sample data for cell line optimization
• Technical Tip #6 Sample Excel template for cell line optimization analysis
• Technical Tip #6 Results using sample Excel template and sample data