Molecular Devices Service
Each instrument's functional level will evolve over its operational life cycle, changing with lab and scientific environments, usage, role in experimental workflows, compliance requirements, and repair and maintenance needs. To address this, we offer four levels of field and depot service plans. Each plan is designed to support consistent peak performance from your instrument, reduce operating costs, and maximize productivity for your lab.
Consistent Peak Performance
Working with a sub-optimal performing system can compromise data integrity and tax resources.
We ensure your system is running consistently at peak performance through a global network of factory trained and qualified service engineers with over 20 years of industry experience.
Reduced Operating Costs
With four levels of fixed cost plans, you can match your laboratory goals with budgetary requirements. Each plan allows you to operate with predictable costs of ownership to reduce your laboratory expenses and eliminate the risk of unbudgeted service spending.
Maximum Productivity
Every experiment is important. So we know how important it is that your instrument remains up and running. Each of our plans focuses on minimizing instrument down time. Our factory trained and qualified engineers will accurately diagnose and resolve system problems to ensure your work continues at full capacity.
Experienced Scientific Teams
Our service engineers are supported by a team of technical support and field application scientists who have detailed knowledge of your system's performance requirements. The team approach facilitates the accurate identification of your specific service needs, and allows us to implement peak performance service solutions in a timely manner.
To see a comparison of field service plans click here.
To see a comparison of depot service plans click here.
Comprehensive Service Plan (Platinum)
Optimize instrument performance and maximize up time
Designed to deliver the most integrated level of service for Molecular Devices® Systems, this plan is appropriate for mission-critical instruments where reducing operational risk, optimizing instrument performance, and maximizing up time is of utmost importance.
Key features
- Unlimited service by trained and qualified field service engineer
- Factory-approved parts
- Parts, labor, and travel for on-site service covered at 100%
- Priority response*
- Scheduled preventive maintenance
- Loaner unit for select instruments, subject to availability
*Priority response varies by region and specific service agreement. Please consult your regional service and support center for additional information.
Support: We hire best-in-class application and technical experts to help support your research.