Field Service Plans Comparison Table
|
Field Service Features** |
Comprehensive |
Essential |
Primary |
Safeguard |
|
Unlimited Service |
x |
x |
x |
|
|
Repair Parts |
x |
x |
|
PM Kit1 |
|
Service Labor and Travel |
x |
x |
x |
PM Visit2 |
|
Response Time |
Priority Response3 |
Priority Response3 |
Best Effort4 |
Scheduled |
|
Preventative Maintenance |
1PM/Year |
|
|
1PM/Year |
|
Loaner Unit5 |
Subject Availabilty |
Subject Availability |
|
|
|
Stand-Alone Services6 |
x |
x |
x |
x |
|
Hardware and Firmware Updates7 |
x |
x |
x |
x |
|
Factory Trained Engineers |
x |
x |
x |
x |
|
Field Application SUpport8 |
x |
x |
x |
x |
|
Unlimited Access to Ph.D-Level Technical Support9 |
x |
x |
x |
x |
|
Molecular Devices Factory-Approved Parts |
x |
x |
x |
x |
|
Online Support Resources |
x |
x |
x |
x |
|
Price Varies by Instrument Model |
x |
x |
x |
x |
Service Plan Notes
1 Preventive Maintenance Kit applies to PatchXpress®, OpusXpress®, IonWorks®, FLIPR®384, FLIPR® 2, FLIPR® 3, and FLIPRTETRA® Systems.
2 Includes normal wear-and-tear preventive maintenance parts and field/depot labor to install these parts. Certain parts and labor may be excluded based on instrument type. Exclusions are covered under Billable Service.
3 Priority response varies by region and specific service agreement. Please consult with your regional Service and Support Center for additional information.
4 Primary Service Plan customers receive service prior to non-service plan customers.
5 Loaner units for selected instruments only and subject to availability.
6 Service plan customers qualify for exclusive plan discounts on stand-alone services: Preventive maintenance (PM) and Performance Certification (PC) at 15%, 10%, and 5%.
7 Applies to selected hardware updates. Inclusions vary by instrument model. Please consult with your regional Service and Support Center for additional information.
8 Where available and for selected instrument platforms.
9 Ph.D-level scientific support available for the majority of Molecular Devices products.