Depot Service Plans Comparison Table
|
Depot Service Features** |
Comprehensive (Platnium) |
Essential (Gold) |
Primary (Silver) |
Safeguard (Bronze) |
|
Unlimited Service |
x |
x |
x |
|
|
Turnaround Time |
Priority Response1 |
Priority Response1 |
Best Effort3 |
Scheduled |
|
Depot Labor |
x |
x |
x |
PM only2 |
|
Repair Parts |
x |
x |
|
PM only2 |
|
Preventive Maintenance |
1PM/Year |
|
|
1PM/Year |
|
Outbound Shipping |
Priority |
Priority |
Ground |
Ground |
|
Loaner Unit4 |
Subject to Availability |
Subject Availability |
|
|
|
Stand-Alone Services5 |
x |
x |
x |
x |
|
Hardware and Firmware Updates6 |
x |
x |
x |
x |
|
Factory Trained Technicians |
x |
x |
x |
x |
|
Unlimited access to Ph.D Level Technical Support7 |
x |
x |
x |
x |
|
Molecular Devices Factory Approved Parts |
x |
x |
x |
x |
|
Online Support Resources |
x |
x |
x |
x |
|
Price Varies by Instrument Model |
x |
x |
x |
x |
1 Priority response varies by region and specific service agreement. Please consult with your regional Service & Support Center for additional information.
2 Includes normal wear-and-tear preventive maintenance parts and field/depot labor to install these parts. Certain parts and labor may be excluded based on instrument type. Exclusions are covered under Billable Service.
3 Primary Service Plan customers receive service prior to non-service plan customers.
4 Loaner units for selected instruments only and subject to availability.
5 Service plan customers qualify for exclusive plan discounts on stand-alone services. Preventive maintenance (PM) and Performance Certification (PC) at 15%, 10%, and 5%
6 Applies to selected hardware updates. Inclusions vary by instrument model. Please consult with your regional Service & Support Center for additional information.
7 Ph.D level scientific support available for the majority of Molecular Devices products.